VIET TRAVEL LAND
Security & Booking Conditions
Your safety and satisfaction are our utmost priorities. Discover how we work to make your travel booking experience secure, transparent and seamless.
Travel with peace of mind
At VIET TRAVEL LAND , we are committed to providing a secure and seamless booking experience. Please review the following conditions to understand how we aim to protect your interests throughout your journey.
✓Secure booking
✓Licensed operator
✓Transparent pricing
✓24/7 support
Our commitments
Booking with confidence
01 / BOOKING SECURITY
Secure Booking Platform
- Our online booking platform employs the latest encryption technology to secure your personal and payment information.
- We regularly update our security measures to mitigate risks and protect against unauthorized access.
04 / FLEXIBILITY
Flexible Booking Policies
- We understand that plans can change unexpectedly. That’s why we offer flexible booking policies, including options for rescheduling or cancellations.
- Please review our booking terms and conditions for detailed information on our cancellation and modification policies.
05 / CUSTOMER CARE
24/7 Customer Support
- Our customer support team is available around the clock to assist you with any inquiries or concerns.
- Whether you have questions about your booking or need assistance during your trip, we’re here to help.
06 / TRAVEL PROTECTION
Travel Insurance
- While we take every precaution to ensure your safety, we highly recommend purchasing travel insurance for added peace of mind.
- Travel insurance can provide coverage for unforeseen events such as trip cancellations, medical emergencies, and lost luggage.
Licensed and Accredited
- VIET TRAVEL LAND DMC is a fully licensed and accredited travel agency, complying with all relevant industry regulations and standards.
- Our team of experienced professionals is dedicated to providing you with reliable and trusted services.
Transparent Pricing
- We believe in transparency and honesty. Our pricing is clear, with no hidden fees or surcharges.
- Any additional charges or fees are clearly communicated to you before confirming your booking.
Health and Safety Measures
- In the light of current global health concerns, we prioritize the health and safety of our customers.
- We closely monitor travel advisories and implement appropriate measures to mitigate health risks during your journey.
Refund and Compensation Policy
- In the rare event of disruptions or issues with your booking, we have a clear refund and compensation policy in place.
- Your satisfaction is important to us, and we strive to resolve any issues promptly and fairly.
Cancellation Policy
Please review the cancellation terms provided by VIET TRAVEL LAND DMC below.
| Cancellation timing | Refund / charge |
|---|---|
| 20 days or more before departure | Full refund |
| Within 7–10 days before departure | 50% partial refund |
| Within 1–7 days before departure, or no-show | 100% of total booking amount forfeited |
Modification Policy
- Modifications to bookings are subject to availability and may incur additional charges.
- Modification prices may vary. Please contact the sales team for assistance.
Questions about your booking?
Contact our team for booking information, modifications or assistance before and during your trip.
Ms Yen · CEO: +84 963 281 893
Mr Gin · Co-founder: +84 938 974 222
Email: sale@viettravelland.com
Office: Floor 4, Udic Riverside Building, Vinh Tuy Street, Hanoi, Vietnam.
Business name: VIET TRAVEL LAND DMC
VIET LAND SERVICES AND TRADING INVESTMENT COMPANY LIMITED
Tax ID: 0108316538
International Tour Operator License: 01-1128/2018/TCDL-GP LHQT
